Playground Materials and Guarantees
We offers extensive guarantees to help protect your play equipment investment, giving you confidence in its quality, durability, and long-term use.
Our Playground Materials
Your outdoor play equipment and surfacing is designed to be high-quality, durable, and safe. Whether you’re looking for playground structures or playground markings, we offer the ideal solution for your project.
With the correct maintenance and inspection, you can expect your commercial playground equipment and surfacing to remain safe and engaging for many years. Our children’s playground equipment, including climbing frames, swings, and play towers, is manufactured using weather-resistant, low-maintenance materials and meets all relevant safety standards.
Material & Manufacturers Guarantee
Creative Play provides a comprehensive guarantee on all products, services, and playground materials for the first 2 years of your product’s life.
During this period, any issues will be rectified by Creative Play at no charge, covering playground equipment, gym equipment, and surfacing.
Exclusions apply to vandalism, deliberate damage, unauthorised modifications, and damage caused by natural events such as wind, fire, or flood.
After the initial 2 years, your guarantee continues under individual product and manufacturer warranties, which are detailed in the table below.
Where a fault relates to supplied products or materials, we will provide replacement parts free of charge. If installation is required, this may incur an additional charge, though this can often be reduced where Creative Play maintenance and inspection services are in place.
For third-party products or components, we will liaise with the relevant supplier to secure replacements under their manufacturer warranty.
Inspection & Maintenance
As the provider of a play space, you have a responsibility under BS EN 1176 (the safety standard governing playground equipment) to ensure your play area is inspected regularly.
Regular inspections help ensure your playground equipment and surfacing remain safe to use, while also identifying any developing issues so they can be addressed promptly. We may request copies of your inspection reports and maintenance records if a guarantee claim is made.
Creative Play offers a range of inspection and surfacing packages at competitive prices to keep your playground materials and surfacing in top condition.
Using our maintenance services may also help avoid additional installation charges, as issues can often be resolved during scheduled inspections and servicing. For more information, please visit our Product Design & Safety page or find out more about our Aftercare and Maintenance here.
Our Playground Materials Guarantee
Your outdoor play equipment and surfacing is designed to be high-quality, durable, and safe. Whether you’re looking for playground structures or playground markings, we offer the ideal solution for your project.
With the correct maintenance and inspection, you can expect your commercial playground equipment and surfacing to remain safe and engaging for many years. Our children’s playground equipment, including climbing frames, swings, and play towers, is manufactured using weather-resistant, low-maintenance materials and meets all relevant safety standards.
Guarantee Details
| Product / Material | Comprehensive Guarantee | Material / Manufacturer Guarantee |
|---|---|---|
| Installation Services | 2 Years | 2 Years |
| Stone Sub-bases for Surfaces | 2 Years | 2 Years |
| Main Timber Uprights – Round & Square Cut Timber | 2 Years | 20 Years – against rot and infestation. Doesn’t cover strimmer damage. Excludes splitting or cracking below 10mm width caused by natural shrinkage |
| Timber Cladding / Roofs | 2 Years | 10 Years – against rot and infestation |
| Moving Parts / Bearings | 2 Years | 2 Years |
| HDPE – Coloured Plastic – ‘Playtec’ | 2 Years | 10 Years – against structural failure (not colour fading) |
| HDPE – Coloured Plastic – ‘Playtec PCR’ | 2 Years | 10 Years – against structural failure (not colour fading) |
| Metal Outdoor Gym Equipment | 2 Years | Moving Parts: 2 Years Paint: 5 Years Metal Structural Parts: 25 Years |
| Platforms / Floors / Footholds – ‘Hex Board’ | 2 Years | 5 Years – against structural failure |
| Platforms / Floors / Footholds – ‘EkoGrip’ | 2 Years | 10 Years – against structural failure |
| Ropes & Nets | 2 Years | 5 Years – against structural failure |
| Fixtures and Fittings | 2 Years | 10 Years – against structural failure |
| Chains, Coupling Links & Shackles | 2 Years | 5 Years – against structural failure |
| Thermoplastic Markings | 2 Years | 5 Years – does not cover vehicle damage or fading |
| EPDM Wetpour | 2 Years | 5 Years – guaranteed to meet the safety standards of BSEN 1177. Does not cover shrinkage at edge profile whether tarmac, concrete, timber or existing safety surfaces. Colour fading, transfer or discolouration is not guaranteed. Wetpour repairs & overlays cannot be guaranteed. |
| EPDM Rubber Mulch | 2 Years | 5 Years – guaranteed to meet the safety standards of BSEN 1177. Does not cover shrinkage at edge profile whether tarmac, concrete, timber or existing safety surfaces. Colour fading, transfer or discolouration is not guaranteed. Wetpour repairs & overlays cannot be guaranteed. |
| Recycled Rubber Mulch | 2 Years | 5 Years – guaranteed to meet the safety standards of BSEN 1177. Does not cover shrinkage at edge profile, whether grass, tarmac, concrete, timber or existing safety surfaces. Colour fading, transfer or discolouration not guaranteed. Guarantee only applies when laid onto a stone sub-base (minimum 50mm depth). Rubber surfacing repairs & overlays cannot be guaranteed. |
| Artificial Grass & Playsafe | 2 Years | 10 Years – guaranteed to meet the safety standards of BSEN 1177. Does not cover shrinkage at edge profile whether tarmac, concrete or timber. Colour fading, transfer or discolouration not guaranteed |
| Rubber Grass Mats | 2 Years | 2 Years – doesn’t cover damage caused by mowing |
| Freestanding Timber Equipment | 2 Years | 2 Years – against structural failure |
| Loose-fill Surfaces i.e. bark, sand, gravel | N/A | N/A – these are landscaping products whose performance cannot be guaranteed |
| Metal Sports Fencing / Goals | 2 Years | 10 Years – against structural failure |
| Sails Shades, Polycarbonate Roofs, Timber Roofs | 2 Years | 5 Years – against structural failure. Doesn’t cover damage by wind or snow |
Looking to transform your playground?
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