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Guarantees & Materials

guarantees materials | Creative Play

Creative Play offer extensive guarantees to help protect your investment. Your equipment and surfacing is designed to be high quality, durable and safe. With the correct maintenance and inspection you can expect your playground equipment and surfacing to continue being safe and fun for many Years to come.


2 – Years Comprehensive Guarantee

Creative Play provides a comprehensive guarantee on all products and services for the first 2 Years of your products life. This means that, in the unlikely event that you have any problems, Creative Play will fix your playground equipment, gym equipment or surfacing without any charge. There are, of course, exceptions to this such as vandalism, deliberate damage, product changes carried out without our agreement or damage caused by natural events such as wind, fire or flood.


Material/Manufacturers Guarantee

 

After the first 2 Years, your guarantee moves onto individual material or manufacturer’s guarantees. These are some of the longest product guarantees in the industry and are detailed in the table below. Where there is a fault with the product or material we have provided, we will provide a replacement part free of charge. Should you require this part fitting there would be an additional installation charge to fit the replacement, this may be mitigated if you are using Creative Play to provide inspection and maintenance services. Where 3rd party products or components are used, we will engage with the supplier to ensure replacement parts are provided within the manufacturers guarantee.


Inspection and Maintenance

 

As a playground provider, you have a responsibility under BSEN1176 (safety standard governing playground equipment) to ensure that your playground is inspected regularly. Not only does regular inspection ensure your playground equipment and surface is safe to use, but it also highlights any problems that are developing, and these problems should be reported as soon as they occur. We will ask for copies of your inspection reports and maintenance records if you make an enquiry under your guarantee.

 

Creative Play offers a range of inspection and surfacing packages to help you ensure your playground equipment and surfacing is kept in top condition, by using our maintenance services you may be able to avoid any additional installation charges for fitting faulty materials as they can be replaced at the same time as your inspection and service.

 

Why not view our Product Design & Safety page for more information.

 

Click here for more information about Aftercare and Maintenance 


Product / Material
Comprehensive Guarantee
Material/Manufacturer Guarantee
Installation Services 2 Years 2 Years
Stone Sub-bases for Surfaces 2 Years 2 Years
Main Timber Uprights – Round & Square Cut Timber 2 Years 20 Years – against rot and infestation. Doesn’t cover strimmer damage. Excludes splitting or cracking below 8mm width caused by natural shrinkage
Timber Cladding / Roofs 2 Years 10 Years – against rot and infestation
Moving Parts / Bearings 2 Years 2 Years
HDPE – Coloured Plastic – ‘Playtec’ 2 Years 10 Years – against structural failure (not colour fading)
Metal Outdoor Gym Equipment 2 Years Moving Parts: 2 Years – Paint: 5 Years – Metal Structural Parts: 25 Years
Platforms / Floors / Footholds – ‘Hex Board’ 2 Years 5 Years – against structural failure
Ropes & Nets 2 Years 5 Years – against structural failure
Fixtures and Fittings 2 Years 10 Years – against structural failure
Chains, Coupling Links & Shackles 2 Years 5 Years – against structural failure
Thermoplastic Markings 2 Years 5 Years – does not cover vehicle damage or fading
EPDM Wetpour 2 Years 5 Years – guaranteed to meet the safety standards of BSEN1177. Does not cover shrinkage at edge profile whether tarmac, concrete or timber. Colour fading, transfer or discolouration not guaranteed
Rubber Mulch 2 Years 5 Years – guaranteed to meet the safety standards of BSEN1177. Does not cover shrinkage at edge profile whether grass, tarmac, concrete or timber. Colour fading, transfer or discolouration not guaranteed. Guarantee only applies when laid onto a stone sub-base (minimum 50mm depth)
Artificial Grass & Playsafe 2 Years 10 Years – guaranteed to meet the safety standards of BSEN1177. Does not cover shrinkage at edge profile whether tarmac, concrete or timber. Colour fading, transfer or discolouration not guaranteed
Rubber Grass Mats 2 Years 2 Years – doesn’t cover damage caused by mowing
Freestanding Timber Equipment 2 Years 2 Years – against structural failure
Loose-fill Surfaces i.e. bark, sand, gravel N/A N/A – these are landscaping products whose performance cannot be guaranteed
Metal Sports Fencing / Goals 2 Years 10 Years – against structural failure
Sails Shades, Polycarbonate Roofs, Timber Roofs 2 Years 5 Years – against structural failure. Doesn’t cover damage by wind or snow
Click here to download the Guarantees Information