FAQ

FAQ

Choosing the right playground equipment or playground safety surfacing can be a bit of a minefield! Below are some of the most common questions we answer on a daily basis.

Have a read through and by all means give us a call to discuss any further questions you have regarding playground equipment, playground safety surfacing, sports and fitness equipment, British and European Standards, how to choose a playground equipment manufacturer and funding advice.

1
Which parts of the country do you cover?
Our offices and factory are located in Chester, this is where all of our playground equipment is manufactured. However we have more than 15 installation teams based throughout the UK. Our playground advisors are also situated throughout the country so we’re never far from you. Contact us if you would like to discuss a free consultation and proposal for your outdoor playground project.
In short – we operate throughout the UK!
2
Do you offer a free design, consultation and playground equipment design?
Yes! If you are considering a new school playground or playground equipment for a holiday park or visitor attraction, one of our playground advisors will come to see you, assess the area and discuss with you the different types of playground equipment we can offer. The playground advisor will then sit down with our design team and put together a full proposal including 3d design, product specification and quotation for you.
3
How long will I have to wait for my design and quotation?
This depends on how large the project is and whether you require a full 3d design pack. Simple quotations can be returned with 48 hours if required, however we like to make sure the design is exactly right and a full proposal pack will usually take 2-3 weeks to put together.
4
Have you installed any playground equipment projects near me?
Creative Play has installed playground equipment in schools, holiday parks, nurseries, parish council parks, pubs and visitor attractions at more than 10,000 locations over the past 20 years. We can usually find an outdoor play area we have installed within 10 miles of you – often much closer. Speak to one of our playground advisors and they can tell you more or take a look at our case studies and you may find one in your area!
5
What sort of safety standards does your playground equipment meet?
All of our playground equipment and outdoor play area installations meet and exceed the requirements of the British and European standards (BSEN 1176 and BSEN 1177). We inspect all of our playground equipment installations after the project is finished and before we hand the play area to you. Our surveyors are all qualified by the RPII (Register of Play Inspectors International).
6
Can you help with funding?
Creative Play have been able to guide many customers towards the right funding providers and help with funding ideas. In 2012 we also contributed more than £350,000 to our customers projects to ensure the right playground equipment is provided for the right location. If you’d like to talk to us about funding or whether Creative Play UK can contribute to your playground equipment project please call us on 01244 375 627.
7
How long have you been operating in the playground equipment industry?
Creative Play, in its current form, has been building outdoor play areas since 1993. In that time we’ve installed more than 10,000 playgrounds!! even before 1993 the company manufactured playground equipment for pubs and breweries so we are one of the longest established businesses in the industry. Not only does this demonstrate our financial stability, but you can be sure that when we say our timber is guaranteed for 20 years, we have been around long enough to test it!
8
Do I need playground safety surfacing?
This depends on many factors. The general rule of thumb is that a surface with impact absorbent properties should always be provided. In many cases this can simply be well maintained grass (up to a CFH of 1.5m). If the playground equipment is being installed onto a tarmac or other hard surface we would always recommend a playground safety surface is installed. For more information about this topic please visit our safety surfacing pages. Alternatively our experienced playground advisors will be able to advise you whether safety surfacing is required.
9
What sort of guarantees do you provide with your playground equipment and installations?
Creative Play uses the highest quality materials and our guarantees are some of the longest in the industry. Crucially you can be assured that we have been around long enough to demonstrate that we can honour these guarantees in the unlikely event that you have any problems. For full details of our guarantees please Click Here
10
Once I’ve ordered, how long do I have to wait for installation of my playground equipment the begin?
We will always work with you to achieve your desired installation timeline. School playground equipment is often requested for the holiday periods and this can be a very busy time for us. We always operate on a first come first served basis and generally will begin installation within 4 weeks of ordering. If you’re happy to have installation outside of the school holidays then lead times can be much quicker. We manufacture all of our playground equipment ourselves and can therefore dictate the schedule, we don’t have to wait for parts from 3rd parties or outside of the UK. Playground safety surfacing can often be installed within 1 week of order as we do not need to manufacture products. As with any construction based products, installation can be affected by the weather.
11
How long will my playground installation take?
Again this can depend on many different factors. Generally we will be able to install your playground equipment and playground safety surfacing over 1 – 2 weeks. However larger projects can take longer and smaller projects may be completed in a day or two. Once you have placed your order our installation department will explain the process to you and give you an indication of how long the project will take. Before the project starts, one of our surveyors will visit site and discuss the whole process with you to make sure that there are no surprises! Installation, particularly safety surfacing, can be affected by the weather.
12
Are your installation staff CRB checked?
Yes, all of our installation teams are CRB checked as soon as they join us.
All the teams are accustomed to working on school sites, pubs, visitor attractions and local authority parks and understand the requirement for the highest levels of Health and Safety as well as conducting themselves in the appropriate manner.
13
What do I need to do to maintain the playground equipment?
All of our equipment is designed to be long lasting and durable. We do offer an annual maintenance inspection which includes the replacement of any worn, moving parts. Full details of our maintenance packages and after sales service can be found here.