Creative Play (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.
What information do we collect about you?
How will we use the information about you?
How long will we keep your information?
Access to your information and correction
How to contact us
1. What information do we collect about you?
We collect information about you when you contact us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure were providing you with a good service and meeting our regulatory and legal responsibilities.
Calls are recorded under the legal basis of lawfulness of processing. Our call recording software is provided by Commsoft. CommSoft voice recording is 128 bit encrypted and provides secure user password protected logon access control. Recordings can be quickly located using multiple search criteria to ensure GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.
2. How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
3. How long will we keep your information?
Any personal information we collect from you will be kept on our secure system for as long as deemed necessary.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
Creative Play also shares your data with third parties that process data on its behalf, in connection with provision of our marketing services. Data is shared with:
- Mautic manages our data, including subscription preferences and is also used to generate our e-shots: https://www.mautic.org/
- SendGrid is the system that sends the e-shot https://sendgrid.com/
- Sprint Media Ltd manages our data including subscription preferences and is used to send email campaigns: https://sprint-education.co.uk/
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing, please click here
5. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following: Creative Play (UK) Ltd, PO Box 707, Mold, Flintshire, CH7 1FG
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
7. Web Chat
Creative Play UK Ltd uses Landbot.io for automated questioning prior to individual online chat. Further information can be found in https://landbot.io/terms-conditions/index.html
For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
8. Other websites
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.
In the event of a data breach, we have procedures in place to detect, report and investigate accordingly.
11. How to contact us
Via email: [email protected]
Via post: Creative Play (UK) Ltd, PO Box 707, Mold, Flintshire, CH7 1FG.