Inspections, Maintenance & Aftercare
Our Playground Maintenance & Inspection Department Will Continue To Look After Your Equipment For Years To Come
About Our Services
At Creative Play, we design and install playgrounds built to provide years of enjoyment, but ongoing maintenance and aftercare are essential to ensure they remain safe, compliant, and in excellent condition.
From the moment your playground is signed off, our dedicated aftersales team is on hand to provide expert guidance, training, maintenance services, and inspection packages to help you meet the requirements of BS EN 1176 and BS EN 1177 safety standards.
Following installation, an RPII-qualified Project Manager will verify that all equipment and surfacing meet the relevant standards and provide guidance on routine inspections.
Our Playground Maintenance & Inspection Department can then support you with annual inspections, repairs, replacement parts, and ongoing maintenance, helping to maximise the lifespan of your playground and ensuring it remains a safe and enjoyable space for years to come.
It Doesn’t Stop There….
All of our customers receive a comprehensive O&M Manual (Operations & Maintenance Manual) upon completion of their installation / delivery. The manual has been designed to assist with the ongoing maintenance of your playground equipment and includes information such as:
- Guarantees Information
- Guidance on various elements of maintenance and aftercare, helping to support the longevity of your equipment
- Templates and user guide examples
- Details about our Maintenance Packages
Package 1 - Operational Inspections (from £295):
Price on application | Lead time: 3 – 4 weeks
This inspection checks the operational safety, stability, and wear of the equipment. It is recommended every 1–3 months, with a written report provided.
- Thorough operational inspection by a Creative Play RPII trained inspector
- Renewal of worn moving parts such as bolts and links
- Tightening of all equipment
- Full report for your Health & Safety records
- Quotation for any additional repairs
Package 2 - Annual Inspection & Service (from £495)
Price on application | Lead time: 12 - 14 weeks
Package 2 includes two visits:
1. Annual Inspection – Conducted by an independent RPII-qualified inspector from The Play Inspection Company, this inspection assesses overall safety, equipment, foundations, playing surfaces, and compliance with BS EN 1176 & BS EN 1177.
You will be contacted directly to arrange a suitable date, and a detailed inspection report will be provided following the visit.
Any works outside the scope of the operational service will be quoted separately.
2. Operational Inspection & Service – Carried out 6–8 weeks after the annual inspection by a Creative Play RPII-trained operational inspector. The visit includes the replacement of worn small fixings, tightening of components, and a final inspection report detailing all work completed.
At Creative Play, our mission extends far beyond providing exceptional products – it encompasses creating a lasting relationship with each and every one of our customers.
As the Aftersales Manager, one of my primary objectives is to ensure that your experience with Creative Play doesn’t end with your purchase. Our dedicated aftersales team is here to address any queries, concerns, or assistance you may require. Your happiness is our priority, and we will go to great lengths to make sure you are fully satisfied with your experience.
I understand that life is full of unexpected twists, and sometimes, challenges arise. If you encounter any issues with our products or services, rest assured that we are here to promptly and effectively resolve them. Your trust in us is paramount, and we aim to reinforce that trust by being transparent, responsive, and dependable.
Looking to transform your playground?
Our expert team is here to advise on the best playground solutions for your space and show you how to maximise your budget.